Before you email, please read:
If you did not choose overnight shipping, you are not guaranteed a specific delivery date.
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A. Here are some reasons why your order is delayed:
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1. We get fresh deliveries 4-5 days a week. The deliveries consist of our ingredients, cleaning supplies, packaging, and everything we need to operate and create doughees and send packages out.
The distribution centers and companies we use are the same that deliver to all restaurants and retail locations. As you know most retail and restaurants are not open, which then results in the distribution centers having less business which results in less delivery days and not needing as many drivers which also delays delivery times.
So to start, that has affected us and delayed our production.
2. USPS (Your mail)- only 50% of drivers are working because there is basically no mail since most of the world is closed. That then results in less pickups, less deliveries, and longer delivery and transit times.
3. Our team has taken this very seriously. We have not seen each other since the last week in February. There is only one person allowed in the warehouse at a time. Everyone is working alone. This has delayed our process since we are all used to working together at the same time in order to get packages out asap every day. So now that our shifts are separated that also delays our production.
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4. Our custom ribbon, our custom menus, our flyers, our custom gift boxes are all delayed and have not arrived due to their factories being shut down.
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B. My shipping label has generated a tracking number, but I do not see movement: (your perishable item is not sitting in a box somewhere in a corner getting stale)
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1. Shipping department pre-prints labels to prepare while they build corrugated shipping boxes.
Fun Fact: you can pre print a shipping label and ship it in a week, a month, or a year.
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2. When the kitchen has it ready, it will go into the box, and you will see it says “usps pickup day and time”.
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3. Tracking will start to move fast
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C. Can I come pick up my order from the doughee HQ?
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1. No so sorry- we support #StayHome & #StaySafe :)
Unfortunately we will not allow customers to come pickup. Our team will not be exposed to strangers at this time.
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D. I am not happy with the day and time my order was delivered.
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1. Please go to your order confirmation and re read the shipping option you chose, you accepted, and that you paid for.
If you have or had an issue with an order not being delivered on an exact day/time.... why did you place the order knowing there is a long delay do to COVID-19?
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If your order has NOT shipped and you would like to cancel your order for a full refund we would be happy to do so! :)
Please email with your order number and you will receive an email with a refund notification.
We did try our hardest to warn you on your order about the shipping delay due to COVID-19. It is there on your receipt.
If you do not want to cancel, please hold tight. We are working 7 days a week (in separate shifts) and shipping 4-5 days a week!
If you do not want to cancel, please hold tight. We are working 7 days a week (in separate shifts) and shipping 4-5 days a week!
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Thank you for your order and your support. The doughee team appreciates your support SO MUCH!!
Thank you Thank you Thank you!!